Privacy Statement

At The Health Plan, we are committed to safeguarding the privacy and security of your protected health information. “Protected Health Information” includes your individually identifiable information that relates to your past, present, or future health treatment or payment for health care services. As part of this commitment, we have developed a Notice of Privacy Practices that describes how medical information about you may be used and disclosed and how you can get access to this information. It also includes a description of your rights under the Health Insurance Portability and Accountability Act (HIPAA). You may request a written copy of our notice by contacting us at the Customer Service Line at 1.877.847.7919 (TTY: 711).

The terms of the Notice of Privacy Practices apply to The Health Plan and all subsidiary organizations which include The Health Plan of West Virginia, Inc., THP Insurance Company and Hometown HHP Services Corporation.

The Health Plan/THP Insurance Company's Affirmative Statement Regarding Incentives:

The Health Plan/THP Insurance Company bases its decision making for coverage of health care services on medical appropriateness utilizing recognized criteria. Incentives are not offered to providers or The Health Plan employees involved in the review process for issuing nonauthorization. Also, no incentives are given that foster inappropriate restrictions of health care services or underutilization by provider, nor does THP Insurance Company condone underutilization, nor inappropriate restrictions on health care services.

The Health Plan Website Privacy Policy

We understand how important it is to keep your personal information private and secure. We take your privacy very seriously. The Health Plan wants you to know what we do with any information about you that we collect from our website.

Casual visitors to this website:

The Health Plan collects the Internet domain name of your computer and IP address of the computer you use to visit our website. We also obtain the type and version of the web browser you use along with the date and time of each visit to each webpage you access. This is typically the same amount of information that most all websites collect from your computer. The Health Plan collects this information for the purposes of running summary reports for analyzing website traffic and bandwidth load analysis. For the casual visitor, no personally identifiable medical information is collected.

Visitors who submit electronic forms on this website:

If you fill out any of the online forms on this site to request services such as changing address, requesting ID cards, changing your primary care physician, or sending us comments, this personally identifiable information will be kept confidential and will not be shared, given, or sold to any third parties unless those third parties are business partners of The Health Plan and whose services are required to provide service to you. This information you provide to us online will only be used to respond to any request for services and will be stored on secure computer systems that have technical and physical safeguards in place to protect your information.

By providing us with your email address in an online form, you are indicating that you wish to be contacted by us via return email. If you do not wish to be contacted by email, please indicate you would prefer a phone call or postal mail.


Cookies are small pieces of temporary data exchanged between a website and a user's computer which enable a "session" to be established between the two computers. The Health Plan does not use cookies to collect any personally identifiable information from you nor do we use cookies to maintain a "session" with your computer.


This privacy statement does not apply to third-party external links from this website because those sites are out of The Health Plan control.

Need Help?

Contact Us

THP_WEB_Phone_Icon[1].png By Phone:

Current Members
Call us at 1.877.847.7907
Prospective Members
Call us at 1.877.847.7915
Hearing Impaired Services
Please call (TTY: 711)

THP_WEB_Mail_Icon[1].png By Mail:

The Health Plan
1110 Main Street
Wheeling, WV 26003-2704

THP_WEB_Hours_Icon[1].png Hours of Operation

October 1 through March 31:
8:00 a.m. to 8:00 p.m.,
7 days a week

April 1 through September 30:
8:00 a.m. to 8:00 p.m.,
Monday through Friday

Last Modified: July 26, 2023 at 3:15 PM