Current Member Support

MyPlan Member Portal

Access your claims, download your ID card, change your PCP and more by logging in to your secure member portal.  Haven’t registered for your MyPlan Member Portal access yet? You can do that here.

Locate a Provider

You can use our directories to search for doctors, specialists or hospitals that accept your insurance plan within a specified search radius.

Partner Information – For Supplemental Benefits like Vision, Dental, Hearing, OTC, etc.

Call us at 1.877.847.7907 for a complete list of partner phone numbers and links to access additional information. 

This list can also be found in the MyPlan Member Portal under the “Resources” tab.

Prescription Drug Coverage

Access information about our medication therapy management program and drug utilization management.

Additional Information

Need Help?

Contact Us

THP_WEB_Phone_Icon[1].png By Phone:

Current Members
Call us at 1.877.847.7907
Prospective Members
Call us at 1.877.847.7915
Hearing Impaired Services
Please call (TTY: 711)

THP_WEB_Mail_Icon[1].png By Mail:

The Health Plan
1110 Main Street
Wheeling, WV 26003-2704

THP_WEB_Hours_Icon[1].png Hours of Operation

October 1 through March 31:
8:00 a.m. to 8:00 p.m.,
7 days a week

April 1 through September 30:
8:00 a.m. to 8:00 p.m.,
Monday through Friday

Last Modified: October 17, 2022 at 1:25 PM