Important Information About COVID-19

We are committed to serving our members. We continue to monitor federal, state and local health department action and guidance so that we can ensure the health and safety of our members. Listed below are a few frequently asked questions for our Medicare members. For the latest information about the virus, please visit the CDC and WHO websites.

Frequently Asked Questions (FAQ)

Where can I get more information about symptoms, what to do if I am sick and how to protect myself?

Am I at higher risk for COVID-19?

  • Older adults, as well as people with pre-existing medical conditions (such as high blood pressure, heart disease, lung disease, cancer or diabetes) appear to develop serious illness more often than others. 

Is testing for COVID-19 a covered benefit?

  • Yes. The Health Plan will cover the cost of copays, co-insurance and deductibles for COVID-19 testing when recommended by a medical professional.

How can I be tested for COVID-19?

  • If you are over the age of 65 and have possible symptoms of COVID-19, contact your doctor’s office. Do not travel to a medical facility unless you are instructed to do so. 

Can I receive an additional supply of my prescriptions?

  • Medicare members can fill 90-day supplies of long-term medications via mail order or local retail pharmacies. The Health Plan’s Pharmacy Services Department is available to assist you if medication shortages or access issues arise. Please call the pharmacy number on the back of your THP ID card.

Will I have to pay for the COVID-19 vaccine?

  • When the COVID-19 vaccine is available, our Medicare members can receive the vaccine at no charge. 

What can I do right now?

  • There have been significant decreases in routine immunizations during the public health emergency. You should get all recommended immunizations and vaccines including your flu vaccine, if you haven’t already. Follow CDC guidelines, including washing your hands often, keeping a social distance, wearing a mask or face covering, covering your nose and mouth when around others, covering your mouth and nose with a tissue when you cough or sneeze into your elbow if one is not available, cleaning and disinfecting and monitoring your health daily.

Need Help?

Contact Us

THP_WEB_Phone_Icon[1].png By Phone:

Current Members
Call us at 1.877.847.7907
Prospective Members
Call us at 1.877.847.7915
Hearing Impaired Services
Please call (TTY: 711)

THP_WEB_Mail_Icon[1].png By Mail:

The Health Plan
1110 Main Street
Wheeling, WV 26003-2704

THP_WEB_Hours_Icon[1].png Hours of Operation

October 1 through March 31:
8:00 a.m. to 8:00 p.m.,
7 days a week

April 1 through September 30:
8:00 a.m. to 8:00 p.m.,
Monday through Friday

Last Modified: January 14, 2021 at 4:02 PM